Frequently Asked Questions

Banking that has your back

01. Who we are?

Balboa Financial Bank is registered in Latvia as Balboa Financial Bank (No. LV087483726586). We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number LV087483726586.

02. What is our mission?

We created Balboa Financial Bank because we believe everyone deserves financial peace of mind. We’re building a new kind of bank account that helps members get ahead by making managing money easy. It’s your money. It’s your life.

03. Who can use Balboa?

Anyone 18 years and older are welcome to apply! While Balboa cards work all over the world, currently we can only offer accounts to members with a valid Driver's License or Passport and a physical address.

04. Can I send money to family/friends?

You can use our Pay Friends feature to send money to Balboa member instantly, and free! To use the Pay Friends feature, simply log into your online banking and select the ‘Transfer’ tab, then select ‘Internal’. You will then be prompted to enter in either the receiver’s name, phone number or email, or you can select them from your contacts.

05. Balboa Customer Service

Our Member Services team is always happy to help! You can reach us 24/7 by email at help@balboafin.com. Our phone specialists are available through our customer service number +38094295756. Our hours of operations are:
• Monday-Sunday: 3am-11pm GMT+3

06. What is our security policy?

Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe. If you notice an unauthorized transaction, you can disable transactions on your card immediately in the settings section of the website to prevent further unauthorized card transactions.